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Privacy Policy

Dear valued customers,

This policy will walk you through how we manage, use, protect, and in some ways, collect or process any personal information (as described in this page) that you give us while you interact with Supernata, including through our website, digital experiences, mobile apps, stores, online or offline events, or one of our other products or services, all of which are part of Supernata’s Platform.This also be our responsibility to obey to the law of "Peraturan Perundang-Undangan Republik Indonesia", specifically to the law of "Undang-Undang No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik" that recently has been changed to "Undang-Undang No. 19 Tahun 2016 tentang Perubahan atas Undang-Undang No. 11 Tahun 2008, Peraturan Menteri Komunikasi dan Informatika No. 20 Tahun 2016 tentang Perlindungan Data Pribadi Dalam Sistem Elektronik".

WHAT WE COLLECT AND FROM WHICH SOURCES?

We collect your personal data to enable particular features within our platform. Take a closer look at the list:

  1. When you make a request to subscribe to our newsletter, we would ask for your email address. Meanwhile, whenever you login to our website, we would ask for your account information such as email address and password.

  2. We would ask to access your storage if you contribute to fill in our website article and give reviews with photos or videos on it.

  3. We would collect your phone number and email address when you fill in our feedback form.

  4. If you make a purchase on Supernata's app, we would also ask about your payment or credit card information.

  5. In order to give you exactly what you need the most, we also collect your personal preferences including your wishlist as well as marketing preferences.

To stay connected with our customers, we also collect some information needed when you interact with our social media platform. The information we gathered will only be used internally by supernata.app for the purpose of being able to improve our services for you.

WHY AND HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal data with our company manner and with an obedience with the government regulations and this Privacy Policy. We use the data in the following ways:

  1. To Provide the Features of the Platform and the Services You Request
    When you use our Platform, we will use your personal data to provide the requested product or service. For example, if you make a purchase on Supernata's app, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our Customer Services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.

  2. To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
    If you are an existing customer of Supernata (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Supernata products or services, where permitted by applicable law (unless you have opted out). In other cases, we ask for your consent to send you marketing information.We may use the information that you provide to us, as well as information from other Supernata products or services such as your use of this platform to personalize communications and advertisements regarding our products and services that may be of interest to you. For registered users, this may include data collected from your interactions with our platform or other channels that are associated with your account across devices.

  3. To Operate, Improve and Maintain our Business, Products and Services
    We use the personal data you provide us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our platform.

  4. To Protect Our or Others' Rights, Property or Safety
    We may also use personal data about how you use our platform to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests and regulations or applicable law.

  5. For General Research and Analysis Purposes
    We use data about how our visitors use our platform to understand customer behavior or preferences. For example, we may use information about how visitors on supernata.app search for and find products to better understand the best ways to organize and present product offerings in our storefront.

If you use supernata.app, you agree to the use of cookies. Cookies is a small data files sent to your browser for storage on your computer’s hard-drive. The purpose of cookies is to identify you, track your activities on our site and improve services.

PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA

Whenever you feel there is a need to correct your personal data (if it is incomplete or inaccurate), or even do some deletion or restriction of your personal data in certain circumstances as provided by applicable law, do not hesitate to contact our Customer Service or any Supernata representative.

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CHANGES TO OUR PRIVACY POLICY

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our platform. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.If not yet described on this policy, the technical terms defined and used on our Privacy Policy are currently updated in August 2021.

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